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Chapter 2 - The Shortage at Register Four

"Good evening, ma'am," Emma said softly, pitching her voice low so the impatient commuters waiting behind her wouldn't overhear. "Did you find everything alright today?"

The old woman looked up, blinking through thick, fogged spectacles that were held together at the bridge with a tiny strip of yellowed scotch tape. Her eyes were a pale, watery blue, swimming with an expression of profound, crushing embarrassment.

"Good evening, dear," the woman rasped, her voice thin and dry like paper rubbing against paper. "Yes... yes, I found them. Just these two little things."

"Alright, let's get you checked out so you can get home out of this terrible weather," Emma said encouragingly, picking up the can of soup and running it across the scanner. Beep. "$2.49."

She picked up the carton of specialized nutritional milk, checking the barcode along the side. She swiped it across the glass plate. Beep.

The digital display on the register flashed the grand total in bright red numbers: $9.38.

The elderly woman reached into the deep pocket of her water-stained coat, her fingers fumbling awkwardly with the fabric before pulling out a small, coin-scarred leather change purse. She unzipped it with a trembling hand and emptied its contents directly onto the plastic belt beside the scanner.

A handful of silver coins scattered across the green rubber: three quarters, four dimes, six nickels, and eight pennies.

Total change: two dollars and forty-nine cents.

The woman stared down at the small pile of metal, her lower lip trembling violently. She scooped the coins up, counted them again with her thumb, and then looked up at Emma, her eyes swimming with unshed, humiliating tears.

"Oh, dear Lord..." the woman whispered, her voice cracking. "I... I thought I had a ten-dollar bill tucked behind my transit pass. I must have dropped it at the pharmacy down the street. I... I don't have enough."

She reached out with a shaky, arthritic hand and gently touched the carton of nutritional milk. "Could you... could you put this back, please? I only have enough for the soup. I'll... I'll just take the soup."

Emma looked down at the carton of medical milk. She read the bold print on the label: Complete Nutritional Support for Dietary Recovery. She looked at the woman's pale, sunken cheeks and the violent shiver wracking her frail frame. She knew what that milk cost. Without it, someone in the woman's condition could easily slide into severe fatigue, dizziness, or worse during a cold snap.

The man waiting directly behind the elderly woman let out a loud, exaggerated sigh, tapping his heavy leather briefcase against his leg. "Come on, kid," he muttered impatiently, glaring at Emma. "Some of us have trains to catch. Ring up her soup and let's keep the line moving."

Emma’s heart hammered against her ribs. Fourteen dollars and twenty cents. That was all she had in her wallet for the entire week. If she paid the difference—six dollars and eighty-nine cents—she would be left with a mere seven dollars and thirty-one cents to cover her bus fare, her lunch breaks, and her share of the household groceries until her next paycheck.

She knew the rules. She knew Gary Vance was standing less than twenty feet away near the customer service kiosk, watching her register like a prison guard.

Yet, looking into the old woman’s frightened, shivering eyes, Emma didn't hesitate.

"You don't have to put the milk back, ma'am," Emma said firmly.

She reached into the pocket of her forest-green apron, pulled out her personal leather wallet, and extracted a ten-dollar bill—her last one, folded neatly beside her transit card. She laid it across the scanner alongside the woman’s coins, punched the cash drawer open, and dropped the exact total into the tray, neatly counting out the correct change and handing the receipt to the customer.

"Here is your change, ma'am," Emma smiled warmly, bagging the soup and the nutritional milk with gentle care. "Have a blessed evening, and please stay warm out there."

The old woman stared at the bag, then at Emma’s young, earnest face, her mouth opening and closing as she tried to form words. "Child... I... I don't know how to thank you. What is your name?"

May you like

"Emma," she replied softly. "Just Emma. Go on now, before the sleet gets heavier."

As the old woman turned and shuffled slowly toward the exit doors, a sharp, metallic voice shattered the noise of the market.

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